Hello, sorry to hear about your experience, let me say it is not typical, can you pm me the order number and the particulars and I'll look into it for you
I believed you for a minute, but still haven't heard anything back after PMing you my info last week.
Three weeks since I last posted in this thread, and still, no one has made any effort to follow up on this matter. Just FYI.
Don't know why you don't just post over on their board. You'll get a response in about .2 seconds if you call them out in the "Patrick Arnold Q & A" section.